Returns and exchanges

Products that are NOT subject to return or exchange:

   According to Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994 and the current Order of the Ministry of Health of Ukraine dated July 19, 2005 No. 360 , the following goods of proper quality are NOT subject to return or exchange:

- medicines and pharmaceutical products;

- personal hygiene items;

- cosmetic products.

Products that are subject to return and exchange:

   In accordance with the Law of Ukraine “On Consumer Protection” , products such as medical equipment and certain medical devices of proper quality may be returned or exchanged if they do not meet your expectations in terms of functionality, size, or other criteria. Return and exchange are possible if the product has not been used and its original condition is preserved.

   The buyer has the right to return or exchange medicines and pharmaceutical products of inadequate quality. In this case, the product can be returned or exchanged within 14 days from the date of purchase, provided that a fiscal receipt and an expert conclusion are available. The official authority responsible for quality control of medicines and conducting such examinations is the State Service of Ukraine on Medicines and Drugs Control. To conduct an examination, it is necessary to contact a regional office with an official request.

   If the order is delivered by postal or courier service, the buyer has the right to refuse the delivered medicinal product upon receipt and request a refund in the following cases:

- the primary and/or secondary packaging of the medicinal product is damaged;

- the expiration date of the medicinal product has passed;

- an authorized body has published a ban on the sale and use of the medicinal product;

- the delivered order does not match the ordered one in quantity, composition, name, dosage, form, or price.

   The consumer has the right to return such an order to the delivery service employee without paying for the delivered medicinal product and/or delivery services, and/or to demand proper fulfillment of the order.